Weston Village Primary SchoolContacting Weston Village Primary School
Good communication between home and school is important to us. We want parents and carers to know who to contact, how to contact us and what to expect.
Contact the School Office
For general enquiries, please contact our school office:
Telephone: 01270 814848
Email: admin@weston.cheshire.sch.uk
The office can help with matters such as:
payments
school meals
trips and visits
attendance and absence
school events and dates
admissions
forms and general enquiries.
If you are unsure who you need to speak to, please contact the office and we will help direct your query.
If Your Query Is About Your Child
For most questions about your child, their class teacher should be your first point of contact.
This includes:
learning and progress
homework or class activities
friendships
behaviour
wellbeing
day-to-day pastoral concerns.
The easiest way to contact your child's teacher is through Class Dojo.
If a conversation would be better than a message, please ask the teacher to arrange a phone call or meeting.
Who Should I Contact?
I need help with… | Who to contact |
|---|---|
My child's learning, homework or class activities | Class teacher via Class Dojo |
My child's wellbeing, friendships or behaviour | Class teacher via Class Dojo |
Bullying concerns | Class teacher in the first instance; a senior leader will become involved where appropriate |
SEND or additional needs | Class teacher initially, or Mrs Loveland, SENDCo |
Attendance or reporting absence | School Spider absence reporting or school office – 01270 814848 |
Leave of absence requests | School office |
Payments, meals or trips | School office |
School events and calendar | School office / school website |
The Hive | |
Friends of Weston | |
Governing Board | |
Anything else / not sure | School office |
Urgent or Safeguarding Concerns
If something is urgent or time-sensitive, please telephone the school rather than relying on email or Class Dojo.
01270 814848
If you are worried about the safety or welfare of a child, please ask to speak to Mr Cutts, Mrs Loveland or Mrs Grindley, our Designated Safeguarding Team.
For safeguarding information and emergency contacts, please visit our Safeguarding and Child Protection page.
How School Communicates With Families
We use a small number of communication channels so that information is easy to find.
Class Dojo
Used for:
messages between teachers and parents
class-specific updates
reminders about class activities
changes such as PE days or things children need to bring.
ParentPay
Used for:
lunch payments
trip consent
School Website
Used for:
term dates and school times
calendar dates
policies and statutory information
curriculum information
admissions and school information
important news and updates.
School Spider
Used for:
booking and paying for The Hive
booking children onto enrichment clubs
booking parents evening appointments
Weston News
Our regular newsletter brings together key dates, school news, reminders and celebrations.
We strongly recommend that parents keep an eye on both Class Dojo and Weston News, as these are two of our main ways of keeping families up to date.
Response Times
We know that parents value prompt communication and staff will respond as soon as reasonably possible.
For emails and Class Dojo messages, we aim to provide a full response, or arrange a conversation where needed, within five working days. In most cases, responses will be much quicker.
Please telephone school if your query needs a response sooner.
Staff are not expected to monitor or respond to messages during evenings, weekends, school holidays or outside their normal working hours.
Meetings With Staff
If you would like a longer conversation about your child, we are very happy to arrange one.
Please contact your child's teacher through Class Dojo or contact the school office.
Teachers may occasionally be able to speak briefly at the end of the school day, but an appointment is usually better for anything requiring a detailed or confidential conversation.
Parents also have scheduled opportunities to discuss their child's progress during the year, including parents' evenings and the annual written report.
Respectful Communication
We want communication between home and school to be positive, respectful and focused on achieving the best outcome for children.
We ask families and staff to communicate courteously, even where there is disagreement or concern.
Abusive, threatening or discriminatory communication will be dealt with in accordance with school and Trust procedures.
Accessibility and Translation
We want every family to be able to communicate easily with school.
All of our platforms, including Class Dojo, provide translation tools for many languages and we can provide additional help or translated information where needed.
Please contact the school office if you require support accessing school communications.
Complaints
Most concerns can be resolved quickly by speaking to the appropriate member of staff.
If you wish to make a formal complaint, please follow the procedure set out in our Complaints Policy, available on the school website.